careers

Deadline: 2026-02-28

Position Title: IT Assistant
Department: Information Technology

Job Summary

We are seeking a skilled and proactive IT Assistant to join our Information Technology team. The role is responsible for providing first- and second-level technical support to ensure the smooth day-to-day IT operations for hospital and university users. The ideal candidate will demonstrate strong technical knowledge, excellent customer service skills, and a commitment to maintaining efficient and reliable IT services in alignment with organizational policies and standards.

Key Responsibilities

• Serve as the first point of contact for IT-related issues, including helpdesk requests, phone calls, and walk-in support.
• Provide onsite and remote technical support for desktops, laptops, printers, scanners, and other peripherals.
• Support and maintain smart TVs, IPTV systems, digital signage, and meeting room technology.
• Perform user onboarding and offboarding activities, including account setup and access management.
• Maintain accurate IT asset inventory and ensure proper documentation of devices and systems.
• Escalate unresolved technical issues in accordance with established Service Level Agreements (SLA).
• Assist with IT operations during system go-lives, training sessions, inspections, and audits.

Qualifications & Experience

• Diploma or Bachelor’s degree in Information Technology or a related field.
• 1–3 years of experience in IT support or a similar role.
• Working knowledge of Windows operating systems, Microsoft 365, printers, and basic networking.
• Strong communication skills with a customer-focused approach.
• Ability to troubleshoot technical issues efficiently in a fast-paced environment.

Required Competencies

• Technical troubleshooting skills
• Customer service orientation
• Effective communication and teamwork
• Time management and attention to detail
• Problem-solving abilities
• Adaptability in a dynamic work environment

Key Performance Indicators (KPIs)

• Ticket response and resolution time
• User satisfaction ratings
• Accuracy and maintenance of IT asset inventory

Employment Type

Full-Time

Equal Opportunity Statement

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without discrimination in accordance with UAE labor laws and Ministry of Human Resources and Emiratization (MOHRE) regulations.

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Personal Information

Name

Mobile Number

Date of Birth *

Nationality * It will be selected by countries drop list

Gender * It will be selected by gender drop list

Current Country *

Current City *

Are you willing to relocate and live in Al Ain to work with Ain Al Khaleej Hospital? *

Yes No

Qualifications

Education Level 1 * It will be selected by education levels drop list

Degree Name *

Date of Graduation *

Education Level 2 It will be selected by education levels drop list

Degree Name

Date of Graduation

Specialization Certificate Additional

Other Certificates & Courses

Work Experience

Total Years of Experience *

UAE Experience (Years) *

Designation *

Current Employer *

Professional License (If Applicable)

DOH License *

Yes No

Other Authority License

Dataflow Report *

Yes No

Residency & Availability

Providing these details will help us evaluate your application accurately.

Residency Type * It will be selected by drop list (Employment / Visit / Golden Visa/Family/ Non-Resident (Outside UAE))

Residency Status *

Are you ready to join immediately? *

Yes No

Notice Period (If No)

Current Salary (Optional) This information will be treated confidentially and used for internal evaluation only.

AED

Expected Salary *

AED

References (3 Persons)

Reference Person One

Referee’s Name *

Referee’s Position *

Referee’s Telephone Number *

Referee’s Email Address *

Reference Person Two

Referee’s Name *

Referee’s Position *

Referee’s Telephone Number *

Referee’s Email Address *

Reference Person Three

Referee’s Name *

Referee’s Position *

Referee’s Telephone Number *

Referee’s Email Address *

Attachments

CV *

Education Certificate *

Professional License

Surgical Logbook (If applicable)

Important Note:

If you meet the required criteria for the position and wish to apply, please ensure that all required documents are uploaded in the Attachments section, even if some documents are not marked as mandatory. This will help strengthen your application and support the review process.

Privacy and Confidentiality:

All information and documents submitted through this application will be treated as confidential and used exclusively for recruitment purposes.

Declaration & Consent

I confirm that all information provided is accurate and complete to the best of my knowledge, and I agree to its use for recruitment and employment purposes.

IT Assistant

Deadline: 2026-02-28

Submit Form

Personal Information

Qualifications

Work Experience

Professional License (If Applicable)

Residency & Availability

References (3 Persons)

Attachments

Important Note:

Privacy and Confidentiality:

Declaration & Consent

For Customers

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